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International Senior Secretaries & Directors' Personal Assistants' Programme (DUBAI)

Course Dates

Mon 7th December 15 - Fri 11th December 15

Course Venues

Arabian Courtyard Hotel, Dubai, UAE

Course Fee

(Cheque should be made payable to The Management School London)

Course Content



Secretarial Skills:

The secretary's & PA's role and functions
Supervisory functions, delegation of duties and decision making
Business communication - oral, written, visual & efficient audio dictation
Telephone selling and telemarketing
Meetings, conferences, report writing and business letter writing
Public speaking and efficient audio dictation
Security in the work place

New approaches to office administration
Principles and practice of office administration
Office administration and management

Office automation, Information Technology
Application of information technology in secretarial function
Introduction to desktop publishing systems, database management and spreadsheets
The executive secretary and internet
Hardware and software systems for the office of the future

People at work
Managing conflict and stress at work
Organisation of people at work and new trends in the office management
Interpersonal relations

Introduction to management
Total quality management for executive secretaries
Principle and practice of management
Personal effectiveness, choosing you own management style
Managing people & interpersonal relations
Development and appraisal of internal and external communications
Public Relations for secretaries
Managing customers: the essential of marketing
Managing finance: finance planning, keeping records
Managing information: organising files, budgets and promotional materials


Principles & Practice of Marketing

Customer care

Customer relations and total customer satisfaction

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